Returns and Refund Policy

At MIMOSA HOSTILIS.shop, we strive to provide high-quality products and excellent customer service. This policy outlines our procedures for returns, refunds, and product quality issues.

Product Quality Guarantee

We take pride in the quality of our Mimosa Root bark products, which are suitable for soap making, textile dyeing, and leather tanning. All our products undergo strict quality control measures before shipping.

Return Eligibility

– Returns are accepted only for products with verifiable quality deficiencies.
– Return requests must be initiated within 7 days of receiving the product.
– Products must be returned in their original condition, with at least 90% of the original weight intact.

Return Process

1. Contact our customer service team at [email protected] to report the quality issue.
2. Our returns processing team will review your claim and provide further instructions.
3. If approved, you will receive a Return Merchandise Authorization (RMA) number.
4. Return the product via mail at your own cost, including the RMA number on the package.
5. Once received and inspected, we will process your refund or store credit.

Refunds and Store Credits

– Depending on the nature of the quality issue, we may offer either a full refund or store credit.
– Store credits are valid for 120 days from the date of issue.
– Refunds will be processed within 30 days of receiving the returned product.
– The original shipping costs are non-refundable.

Non-Returnable Situations

– Products without verifiable quality deficiencies are not eligible for return.
– Claims of underweight shipments are not grounds for return but will be reviewed on a case-by-case basis by our customer service team.

Damaged or Missing Items

While it’s unlikely for our product to be damaged in transit, please contact our customer service team immediately if you receive a damaged package or believe items are missing from your order. We will address these issues on a case-by-case basis.

International Orders

Please note that we currently only ship and accept returns from within the United States.

Customer Satisfaction

We value your satisfaction and encourage you to reach out to our customer service team with any concerns or questions about your order. While we may not be able to accommodate all requests, we are committed to ensuring a positive experience for our customers.

For any questions or to initiate a return, please contact us at [email protected].

This policy is subject to change without notice. The policy in effect at the time of your purchase will apply to your order.